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Last updated April 2012
"At last - a trainer who does more than just quote the books, because he wrote the books."
Noel Bruton has trained hundreds of IT support service managers, supervisors, team leaders and analysts. His seminars are practical and pragmatic and show how to achieve genuine delivery success and job satisfaction. And his techniques make real differences. An excellent helpdesk, where staff enjoy working, is better respected by its customers and up to four times more cost or performance effective than a mediocre one. So these training seminars are not accredited by any external body, simply because the standard accreditations do not recognise service delivery excellence nor job satisfaction - they recognise only compliance to themselves, not usefulness nor effectiveness.
Noel Bruton will not merely recite to you some ‘from-a-book’ theory (after all, Bruton writes the books others use for their training) - he will show you and your staff how to produce world-class support and enjoy yourselves while doing it. This is not some perfunctory classroom babble - this is real.
Noel Bruton will not merely recite to you some ‘from-a-book’ theory (after all, Bruton writes the books others use for their training) - he will show you and your staff how to produce world-class support and enjoy yourselves while doing it. This is not some perfunctory classroom babble - this is real.
Example Seminars
How to Motivate IT Support Staff
One-day seminar workshop dealing with perhaps the most important topic in IT support - if your staff's motivation is low, it affects everything.
How to Manage the IT Support Desk
From Noel Bruton's book of the same name. Very popular course. Can be done on site. Occasional public seminars - contact for further information.
Survive and Succeed in User Support
Strictly for supervisors, team leaders and direct reports; sorry, no managers, so attendees can speak freely! Not just bald 'customer service' techniques, but an opportunity to revisit their professionalism so that good service and personal motivation become instinctive to them, just as it is to their bosses.
Immediate Solutions to Real Problems
[Insert your current IT support priorities here]
Prior to the training, Noel visits your premises to understand the specifics of IT support at your organisation. He conducts interviews, takes measurements, compares and contrasts your support service with others he has worked with. These findings are then built into the training. This means real-life examples to illustrate the lessons - and immediate solutions. Instead of being just theory, the training becomes real-time practice, maximising its effectiveness.
Seminars are typically assembled to meet your needs from Noel’s extensive and proven repertoire of training topics, plus lessons and solutions specific to your organisation’s current IT support issues.
What training attendees say:
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“Most memorable course I’ve ever attended”
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“Enthusiastic and passionate presenter”
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“Awesome knowledge”
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“Held my attention throughout”
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Contact Noel Bruton now (see link, top right) for a free consultation about meeting your IT support management and training needs
