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‘Peopleware’ by DeMarco & Lister

Mainly about software development, but contains excellent section on staff productivity.

Thomson’s ‘Emotional Capital’. Your staff  are not machines. Appeal to their human side to increase their enjoyment of their work along with the quality of their output.

Phil Verghis. One of the oldest and most respected names in IT support, now crossed over to customer service.

Armstrong’s classic. A solid, all-round dip-in reference guide worth reading throughout

All you need to know about ITIL - almost everything else written about it being theory, hype and bandwagon- jumping. Not “Best” practice by the way, just “written down in a book” practice. Read this and stop worrying.

Lee Bryce on ‘The Influential Manager’. Your staff, company and customers need you to be successful and if you are, the next career rung awaits. A pragmatic realisation of the necessity of your success.

How to Manage the IT Helpdesk. Well I would recommend my own book of course, but I wrote it because I believe the industry needs it. A best-selling, comprehensive and practical guide

Managing the IT Services Process. The recognition of the end-to-end nature of IT Services as a production line, published four years before ITIL V3 had the same idea. No theory, and all techniques tested. Practical and numerical in approach.

Management philosophy’s greatest hits, in one easy hit, from Peter Drucker to Tom Peters, Alvin Toffler to Edward de Bono, Deming, Moss Kanter, Maslow, Porter, they’re all in here. Highly recommended.

Sheer brilliance and the best three and half quid any man manager could ever spend. Takes only a couple of hours to read and a short while to practice. Your staff won’t know what’s come over you.

Suggest a book! Send me an Email telling me about your favourites. I’m always looking for a good read to broaden my horizons and make me a better manager.