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Noel Bruton
Past Presentations
Where & When
PDF of Presentation Slides
UCISA SSG/SDG Conference, Birmingham - July 2009
Time to Replace ITIL?
SDIe Annual Conference, Brighton - June 2009
Putting the Help Back into The Service Desk
SDITS Show, London - April 2009
Is it the End for ITIL?
House on the Hill User Group, Manchester - September 2008
Optimism & Opportunity in IT Support
HDI Conference, Dublin - May 2008
The Bright Stars of IT Support
Computer World, Call Contact Centre, Warsaw - April 2008
Contact Centres and Helpdesks
SDITS Show, London - April 2008
Second-Line Support as a Service Delivery Resource
SDITS Show, London - April 2008
What if You Could Start From Scratch?
Helpdesk Forum, Mainz - November 2007
The Future of the Helpdesk - Trends and Tasks
itSMF Regional Event, Cardiff - September 2007
The Human Face of the Service Desk
Service Desk and IT Support Show, London - April 2007
How to Choose Support Software
Service Desk and IT Support Show, London - April 2007
Suspicious of the Consolidated Service Desk
Service Desk and IT Support Show, London - April 2007
How to Motivate IT Support Staff
German Helpdesk Forum, Mainz, Germany, November 2006
Future Trends for the Helpdesk
UCISA conference, Cambridge, July 6-7 2006
Customer Service in an IT Helpdesk Context
PacRim Helpdesk & Support Services Conference, Australia, May 2006
Staying Bright in a Dull Industry
Helpdesk and IT Support Show (HITSS), London, April 2006
From Mediocre to Model Helpdesk in just 6 Months
ITIM Forum, Copenhagen, May 2005
ITIL - Has it Been Worth It?
HITS Show, Olympia, London, April 2005
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