Videos in Noel Bruton's 'Practical IT Support Management' series

Professional Assistance to the
IT User Support Community since 1991

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Noel Bruton

Video Series ‘Practical IT Support Management’

New for 2010 is Noel Bruton’s series of free videos, ‘Practical IT Support Management’. Each one is less than ten minutes long and looks at a topic of vital interest to the IT support manager, quickly covering the main points of the issue. The material in the videos is taken from Noel’s training seminars, press articles and conference presentations. Clicking on the links will launch a YouTube session - audio output required.

Video 1 - Helpdesk Vs Servicedesk

A consideration of the differences between the organic, industry-default way of delivering front-line user support and its latter-day, committee-invented alternative. Which do you need? Looking at the strengths and weaknesses of each and suggesting a way forward.

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Video 2 - The Top 5 Things You Need to Know About ITIL

With its latest version of itself, ITIL has pretty much abandoned all pretence of offering practical advice on day-to-day realities to IT support managers, thereby adding even more to the confusion of whether you need it or not. This ‘top five’ can aid your decision, regardless of the size of your support desk.

COMING IMMINENTLY - WATCH MY BLOG

Video 3 - Motivating Yourself and Your Crew

Not everything you read about motivation is useful. Why high morale can be counter-productive. How motivation works, why to money doesn’t, how to do it when times are hard.

COMING SOON

There’s More to Come

I’ve several more ideas for furture videos, full of practical, direct, usable, advice and technique. They take quite a bit of time to make and I just haven’t got round to making them yet.

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