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Last updated April 2013

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'How to Manage the IT Helpdesk: a guide for user support and call-centre managers'. Best selling guide to running a helpdesk, getting the best out of yourself, your people, your superiors and your customers to everybody's benefit. Technique based. A good read and ruthlessly pragmatic.

Order a paper copy from Amazon


Download it as a PDF. Same content as the paper edition, but much lower price and immediate delivery.

£9.99 inc. VAT

(Email us if you need a VAT invoice -see ‘Contact Me’ above)

Add to Cart

Secure payment with either credit card or Paypal account. You will then receive an email from publisher Arberth Studios containing your download link.

CLICK TO VIEW CONTENTS PAGES (pdf)

See below for a special offer if you buy both download versions of
‘How to Manage the IT Helpdesk’ and ‘Managing the IT Services Process’
‘Managing the IT Services Process' With ‘frameworks’ like ITIL around, insisting that you should have this, that or the other process - how do you actually go about designing a process? What dictates the need for and the elements within the process? How do you finance it, staff it, measure its success?
 How do you re-engineer an IT services function from scratch? What's involved in running it?
This end-to-end approach is packed with techniques that take your IT services function from basics to a slick and successful mechanism.

Order a paper copy from Amazon

Download it as a PDF. Same content as the paper edition, but much lower price and immediate delivery.

CLICK TO VIEW CONTENTS PAGES (pdf)

SPECIAL OFFER! Get both books in download editions for only £14.99

£9.99 inc. VAT

(Email us if you need a VAT invoice -see ‘Contact Me’ above)

Secure payment with either credit card or Paypal account. You will then receive an email from publisher Arberth Studios containing your download link.

Add to Cart

£14.99 inc. VAT

(Email us if you need a VAT invoice -see ‘Contact Me’ above)

Secure payment with either credit card or Paypal account. You will then receive an email from publisher Arberth Studios containing your download link.

Add to Cart
IT Services Management Books by Noel Bruton