MeasureChangeFollow IT support improvement programme

Professional Assistance to the
IT User Support Community since 1991

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Noel Bruton

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A structured programme of monitored improvement over time, in various facets of your IT support operation, under the watchful guidance of an acknowledged industry expert.

Measure-Change-Follow is a practical way of implementing IT support practice and performance improvements. It goes further than just pointing at the problem - it offers direct help to resolve it by giving you access to an internationally recognised IT support expert, to identify and quantify the underlying issues, offer proven approaches you may have missed and to help you focus in on the key solutions.

Furthermore, your expert stays available until the improvements have been implemented and are delivering new successes. But that doesn't mean you have a consultant hanging around in the office just getting his feet under the table, because that helps nobody. Instead, this programme takes a more structured approach, giving you more control and involving the external assistance only when necessary.

That keeps the cost down and to ensure his continued objectivity, the expert stays outside the business.

Here's how it works.

Stage One: initial onsite workshop to discuss the issues and focus on what needs to be achieved
Stage Two: research to identify approach
Stage Three: produce a programme of planned changes and improvements, with specific activities and targets - consultant departs
Stage Four: you and your team conduct first set of activities, to planned timescale, with consultant on call only if needed
Stage Five: consultant returns at timescale end, to monitor and comment on progress and instigate next activity set
Repeat stages four and five until programme complete

No long-winded reports and no seagull-management consultancy, yet the subtle pressure of monitored improvement. You cannot evade making the planned advancements, because you know I'll be back in a couple of months to check you're doing what we agreed you should and you promised you would.

Start making those service and performance improvements you been thinking about, with the minimum external intervention you need, but the expert guidance and watchfulness you can exploit to make sure you achieve them. To begin your Measure-Change-Follow programme, contact Noel Bruton now by clicking the top-right photograph.

Expert guidance - but only as you need it

Expert monitoring - making sure you achieve it