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A half-day, facilitated training workshop
to put the buzz back into your first and second line IT user support.

 

It’s been a long, cold Winter and an even longer downturn and many of us could do with a little boost. That’s what this workshop ‘Lively-Up Your IT Support Team is for, to put the buzz back into your IT first and second line support.

 

• ‘Lively-Up’ is done onsite at your premises, and it takes only half a day. So disruption is minimised and everybody’s still available in case of emergency. Attendees don’t have to travel, so it keeps the costs down.

 

• It’s an affordable workshop facilitated by Noel Bruton, an acknowledged IT Support expert who has trained hundreds of support professionals at all levels, all over the world.

 

• No gimmicks - practical and engaging. Your first and second line will be working together to take a fresh look at how they co-operate, what enables and what hinders them, how to get and stay motivated, and just how important is the service they provide.

 

• The workshop is tailored to your organisation’s circumstances. It begins some time before the workshop day, with a discussion with IT support management over the current issues affecting the service - and perhaps the gathering of some management information. Next, I arrive onsite the day before the workshop to finalise the customisation.

 

• On the day, we start early and we’re finished by lunchtime. Your staff leave with a customised handout of the workshop content and hopefully, a head full of ideas and a heart full of new energy.  

 

• A few days later, you get my brief report on my findings and the outcome of the workshop.

 

‘Lively-Up’ can dovetail with your ITIL(TM ) processes - but you don’t need to be an ITIL adopter to get the best out of this workshop.

 

Use the ‘Contact Me’ link above to discuss details and to book your team’s ‘Lively-Up’.