Workshop: Lively-Up Your IT Support Team

Professional Assistance to the
IT User Support Community since 1991

Enter your email address to be kept updated

Noel Bruton

All trademarks are the property of their respective owners

Last updated January 2012

A half-day, facilitated training workshop
to put the buzz back into your first and second line IT user support.

IT support can be a stressful, demanding and even repetitive job. From time to time, some of us could do with a little boost to remind us that we used to enjoy it and still can. That’s what this workshop ‘Lively-Up Your IT Support Team’ is for, to put the buzz back into your IT first and second line support. Typically, it works like this:

‘Lively-Up’ is done onsite at your premises, and it takes less than a day of attendees’ time. So disruption is minimised and everybody’s still available in case of emergency. Attendees don’t have to travel especially, so it keeps the costs down.

It’s an affordable workshop facilitated by Noel Bruton, an acknowledged IT Support expert who has trained hundreds of support professionals at all levels, all over the world.

No gimmicks - practical and engaging. Your first and second line will be working together to take a fresh look at how they co-operate, what enables and what hinders them, how to get and stay motivated, and just how important is the service they provide.

The workshop is tailored to your organisation’s circumstances. The actual ‘Lively-Up’ programme begins some time before the workshop day, with a discussion with IT support management over the current issues affecting the service, interviews with attendees - and perhaps the gathering of some management information. From those interactions, I then customise the training to your circumstances.

On the day, we start early and we’re finished by lunchtime. Your staff leave with a customised handout of the workshop content and hopefully, a head full of ideas and a heart full of new energy.

I then provide a brief report on my findings and the outcome of the workshop.

‘Lively-Up’ can dovetail with your ITIL(TM ) processes - but you don’t need to be an ITIL adopter to get the best out of this workshop.

Use the ‘Contact Me’ link above to discuss details and to book your team’s ‘Lively-Up’.