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Noel Bruton
Interim IT User Support Services Manager
Noel Bruton has a strong, established record of success as a stand-in IT services manager in a range of environments. These have included both conventional interim management tenures and as implementer of his own recommendations made during a consultancy engagement.
Past such projects have typically been from three to six months in length. Examples include:
Past such projects have typically been from three to six months in length. Examples include:
- Managing a very large, outsourced front line helpdesk back to effectiveness and credibility after centralisation failed to deliver against user expectations
- Manage and run second-line user support departments looking after network, server, mobile and desktop estates
- Prepare and manage IT support through corporate transition from several buildings into new, purpose built HQ, including new services, work patterns and changing user expectations
- Operations manager in 24/7, high profile and high-risk government environment, including mainframe, supercomputer, WAN and datafeed estates, under strict ITIL change management governance
- Launch and manage rollout of newly centralised service desk, establish service production line, staff skillsets, enquiry escalation into in-house development and handover of completed service to replacement