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Professional Assistance to the IT User Support Community since 1991
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Noel Bruton
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New to noelbruton.com this month

Structured coaching for IT services and support managers and team leaders in the identification, gathering and use of key statistics for benchmarking, production effectiveness, skills management and service levels.
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A half-day facilitated workshop to put the buzz back  into your first and second line support. Improve service, teamwork and job satisfaction and help them to remind themselves how important they are. CLICK for details!

Noel Bruton is a long-established, UK-based, specialised consultant and trainer who offers advice, guidance, troubleshooting and training services to the IT Helpdesk , ServiceDesk and User Support community.
With over thirty years of experience in the industry, he is the author of several books and hundreds of press articles on the subject and is a regular speaker at related conferences. His consultancy practice has clients all over the world and he has trained hundreds of IT support service managers, supervisors, team leaders and staff.
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A structured programme of monitored improvement over time, in various facets of your IT support operation, under the watchful guidance of an acknowledged industry expert.
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