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Noel Bruton
Consultancy Services Overview
No two sets of circumstances are ever alike, so a flexible approach is essential. Over the years however, patterns have emerged in the types of engagements I conduct. Below are typical examples:
Facilitation
Reviews
Bespoke
Leading or facilitating a discussion between groups or individuals trying to arrive at a common strategy. Often takes the form of a workshop or conference. Role of the facilitator is to bring expertise and objectivity, guiding the discussion so it takes all important points into account without being dominated by one party or political agenda.
Minutes taken, conclusions drawn, direction recommended. Or perhaps presenting a big helpdesk idea to a board more likely to listen to an external expert. Tends to be short, e.g. a few hours to a couple of days.
Minutes taken, conclusions drawn, direction recommended. Or perhaps presenting a big helpdesk idea to a board more likely to listen to an external expert. Tends to be short, e.g. a few hours to a couple of days.
You know the service needs improving, but you've a million ideas and you could use another expert opinion to tell you which of them are most important. The expert adds more value by bringing new ideas and using the specialist tools and techniques of a professional.
Preset terms of reference, analysis, quick wins, recommended short- and longer-term strategies, a detailed report, management debriefing and advice on implementation. Tends to be much quicker than internal resources could do it. Big solutions in just a few weeks.
Preset terms of reference, analysis, quick wins, recommended short- and longer-term strategies, a detailed report, management debriefing and advice on implementation. Tends to be much quicker than internal resources could do it. Big solutions in just a few weeks.
How big or small is the problem? How obscure is the solution? Ranges from a short review followed by long term revisits for progress checks, through to medium term engagements as a surrogate manager and all points in between.
In other words, entirely bespoke. In theory, anything within reason can be considered. Tightly managed terms of reference, set objectives and regular progress reviews are essential.
In other words, entirely bespoke. In theory, anything within reason can be considered. Tightly managed terms of reference, set objectives and regular progress reviews are essential.
Noel Bruton:
A potted history
Having first joined the computer industry in 1979, Noel Bruton rose to become acknowledged as one of world's leading thinkers and practitioners in IT support.
In the early 1990's, a helpdesk designed, built and managed by Noel Bruton was recognised in the IT press as the best in the UK. The desk was visited by numerous corporations of various sizes to learn from its success. Bruton realised there was a need for a professional service to do this and so in 1991, he began his consultancy and training practice.
His best-selling book ‘How to Manage the IT Helpdesk’ soon followed, along with training courses, industry papers and press columns, and later the senior management volume ‘Managing the IT Services Process'. His ideas are required or recommended reading for academic and professional IT management qualifications around the world.
Noel Bruton has worked with clients on every continent except Antarctica, in public, private and professional sector organisations of all sizes.
A potted history
Having first joined the computer industry in 1979, Noel Bruton rose to become acknowledged as one of world's leading thinkers and practitioners in IT support.
In the early 1990's, a helpdesk designed, built and managed by Noel Bruton was recognised in the IT press as the best in the UK. The desk was visited by numerous corporations of various sizes to learn from its success. Bruton realised there was a need for a professional service to do this and so in 1991, he began his consultancy and training practice.
His best-selling book ‘How to Manage the IT Helpdesk’ soon followed, along with training courses, industry papers and press columns, and later the senior management volume ‘Managing the IT Services Process'. His ideas are required or recommended reading for academic and professional IT management qualifications around the world.
Noel Bruton has worked with clients on every continent except Antarctica, in public, private and professional sector organisations of all sizes.
What the Industry says:
Noel Bruton has a reputation for the speed, pragmatism and cost-effectiveness of the solutions he provides.
Noel Bruton has a reputation for the speed, pragmatism and cost-effectiveness of the solutions he provides.
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“Helpdesk guru” - PC Week
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“One of the most renowned experts in IT service management in the UK” - Sunrise Software
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“The most respected IT Helpdesk expert in the business” - Customer Service News
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“The UK’s leading independent” - Help Desk Institute Europe
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“Sound advice on recognising business value, managing the process and workloads” - IT Service Managers’ Forum
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