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Last updated April 2012
Commissioned Writing
Sunrise Software commissioned Noel Bruton to write a summary of other management frameworks and standards that might fill in some of the cavernous gaps in ITIL. This little booklet is the result.
Soft copies of each of these are available free of charge to good homes. Use the ‘Contact Me’ button above.
This forty-page report ‘The ITIL Experience’ was commissioned by Hornbill, HDI Europe and VCM Exhibitions. Never mind what you’re told by those who want to sell you ITIL. What’s the real experience of those who have adopted it? Survey designed and report written by Noel Bruton.
Need the written words of an expert?
- Are you an editor, needing an expert take on the IT user support services industry, written by a man with a long history of writing for print and web media?
- Perhaps you’re a software vendor requiring an independent review into how well your product manages a key support procedure?
- Or maybe a company about to change your helpdesk software and need advice on how to represent your key procedures in your new management tool?
Noel Bruton is an established writer, with hundreds of articles in print and web media around the world, author of bestselling books and an acknowledged expert in IT User Support management and procedure. Use the ‘Contact Me’ button above to discuss your project.